All ProFirst Certified shops are validated for their skill and expertise, commitment to a complete, proper and safe repair, to ongoing industry education, and to customer satisfaction. Each shop is validated annually by an independent third party to help ensure a high standard of repair quality.
Knowledge, Skill and Methodology Requirements
To qualify for the ProFirst Certified program, body shops must meet specific knowledge and skill requirements, becoming either an I-CAR Gold Class Professional®, Verifacts VQ or Verifacts Medallion shop.
Honda Specific Training
To ensure that body shops keep up with the latest Honda technology, each ProFirst shop must complete Honda-specific training through I-CAR, and is required to take additional Honda-specific training as it becomes available.
Honda Specific Repair Information
ProFirst Certified body shops have unprecedented access to all service and repair information, including mechanical and collision repair, for all years and models of Honda automobiles – information needed to make a safe and complete repair.
Tools and Equipment
Late-model vehicles are often designed and engineered using different metals and lightweight materials to increase fuel economy, These materials often require specific tools and equipment for proper repair, and ProFirst Certified shops have the right tools and equipment to repair your Honda, no matter what year it is.
Facility Standards
All ProFirst Certified shops are required to maintain a clean and professional environment inside the shop, the customer areas, and outside the building.
Customer Satisfaction System
Each shop must be committed to customer satisfaction, and have a customer satisfaction survey system to ensure that they meet customer expectations.
Annual Inspection
Through a third-party, American Honda physically inspects all ProFirst Certified shops annually to confirm tools and equipment, facility cleanliness, and overall shop operation. Training and verification of proper repair procedures is performed on an ongoing basis.